We dedicated to providing the best after sales service for our clients. This Specific warranty policy is provided by Jack Telecom Co. Ltd. 

1.   All defective items are required to return within 180 days from the original purchase date. Items out of 180 days warranty will be denied.
2.   All returned items are required to be well packaged, and please email us the tracking number and packing list.
3.   This Warranty does not cover if the warranty seal on the item is from other suppliers.
4.   Defective items with touch issues, backlight issues, frame issues or glass issues can be covered by the warranty.
      (Physical damage or damage caused by incorrect installation are excluded).
5.   If the package you received is damaged or incorrect, please contact us  immediately and provide pictures or videos.
6.   Before shipping defective items, please contact us to get the latest RMA return address and more details.
7.   Please do not hesitate to contact us support@jacktelecom.com for any questions.
Return address
Return address: RM903-905, Jiaxiye Business Square, Minzhi Avenue, Longhua District Shenzhen , China 518109
Phone number: +86 755 8887 7315
Email: support@jacktelecom.com  

Leave a message